{"id":261284,"date":"2022-09-21T08:04:01","date_gmt":"2022-09-21T00:04:01","guid":{"rendered":"https:\/\/www.catgardenhotel.com\/my\/?page_id=261284"},"modified":"2023-04-17T04:14:46","modified_gmt":"2023-04-16T20:14:46","slug":"return-notice","status":"publish","type":"page","link":"https:\/\/www.catgardenhotel.com\/my\/return-notice\/","title":{"rendered":"Return &#038; Exchange Policy"},"content":{"rendered":"\t<div id=\"gap-492837337\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-492837337 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Return &amp; Exchange Notice<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n<div class=\"row\"  id=\"row-1992656902\">\n\n\t<div id=\"col-427001482\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1838355084\" class=\"text\">\n\t\t\n<p>To protect consumer rights, if you have any concerns about the product you received, please keep the item safe and contact our customer service team via <strong><span style=\"color: #e14d43;\">WhatsApp<\/span><\/strong> as soon as possible for further assistance. CatGarden reserves the right to approve or decline return and exchange requests.<\/p>\n<p><strong><span style=\"color: #e14d43;\">\u3010 Return &#038; Exchange Rules \u3011<\/span><\/strong><\/p>\n<ol>\n<li>Online purchases are eligible for a <strong><span style=\"color: #e14d43;\">7-day inspection period<\/span><\/strong> (counted from the delivery date, including public holidays). The inspection period is <strong>not<\/strong> a trial period \u2014 products that have been opened or used cannot be returned or exchanged.<\/li>\n<\/ol>\n<p><strong><span style=\"color: #e14d43;\">\u3010 Important Notes \u3011<\/span><\/strong><\/p>\n<ol>\n<li>Items must be returned in complete, brand-new condition. We are unable to accept returns if the product has been opened, the packaging is damaged, lost, or incomplete.<\/li>\n<li>For returns or exchanges that are not due to product defects, the customer is responsible for return shipping costs. The standard courier rate will apply, with surcharges for oversized parcels (length + width + height exceeding 90 cm).<\/li>\n<li>The inspection period is not a trial period. Once an item has been used, it cannot be returned or exchanged. Please inspect the item for any visible defects before opening it.<\/li>\n<\/ol>\n<p><span style=\"color: #e14d43;\"><strong>\u3010 Refund Information \u3011<\/strong><\/span><\/p>\n<ol>\n<li>For credit card payments, CatGarden will process a refund to the original card. The actual posting date depends on your card-issuing bank.<\/li>\n<li>For non-credit-card payments, CatGarden will process the refund within seven (7) business days after receiving the returned item. Please verify the refunded amount against your account statement.<\/li>\n<li>Please confirm refund amounts carefully to avoid disputes regarding your personal financial records.<\/li>\n<\/ol>\n<p>*Reminder: All consumers are entitled to a 7-day inspection period as a matter of right. The inspection period is not a trial period. CatGarden reserves the right to decline future orders from customers who repeatedly request returns. The above policy is subject to change, modification, or cancellation at CatGarden&#8217;s discretion. If you have any questions, please contact our customer service team via WhatsApp.<\/p>\n\t\t\n<style>\n#text-1838355084 {\n  line-height: 2;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-261284","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.catgardenhotel.com\/my\/wp-json\/wp\/v2\/pages\/261284","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.catgardenhotel.com\/my\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.catgardenhotel.com\/my\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.catgardenhotel.com\/my\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.catgardenhotel.com\/my\/wp-json\/wp\/v2\/comments?post=261284"}],"version-history":[{"count":0,"href":"https:\/\/www.catgardenhotel.com\/my\/wp-json\/wp\/v2\/pages\/261284\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.catgardenhotel.com\/my\/wp-json\/wp\/v2\/media?parent=261284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}