{"id":7170,"date":"2020-06-30T01:25:30","date_gmt":"2020-06-29T17:25:30","guid":{"rendered":"https:\/\/www.catgardenhotel.com\/my\/?page_id=7170"},"modified":"2024-11-21T19:50:10","modified_gmt":"2024-11-21T11:50:10","slug":"shop-qa","status":"publish","type":"page","link":"https:\/\/www.catgardenhotel.com\/my\/shop-qa\/","title":{"rendered":"Shopping FAQ"},"content":{"rendered":"\t<div id=\"gap-1389460827\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1389460827 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-1585209572\">\n\n\t<div id=\"col-315095893\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t<h4 class=\"uppercase text-left\">Frequently Asked Questions<\/h4>\n\t\t\t<ul class=\"nav nav-pills nav-uppercase nav-size-normal nav-left\" role=\"tablist\"><li id=\"tab-shopping-&amp;-orders\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_shopping-&amp;-orders\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_shopping-&amp;-orders\"><span>Shopping &amp; Orders<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_shopping-&amp;-orders\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-shopping-&amp;-orders\">\n<h3><strong>Product Selection &#038; Payment<\/strong><\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-2875877746\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2875877746-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-methods-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-2875877746-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What payment methods do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2875877746-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2875877746-label\">\n\t\t\t\nWe accept credit\/debit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay via our secure Airwallex payment gateway. All transactions are encrypted and processed securely.<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<h3 class=\"accordion_title\"><strong>Promotions &#038; Reward Points<\/strong><\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-1063533958\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1063533958-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-earn-and-use-reward-points?\" aria-expanded=\"false\" aria-controls=\"accordion-1063533958-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I earn and use reward points?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1063533958-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1063533958-label\">\n\t\t\t\nYou earn reward points automatically with every purchase as a registered member. Points can be redeemed as discounts at checkout. Log in to your account to check your point balance anytime.<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<h3 class=\"accordion_title\"><strong>Shipping &#038; Delivery<\/strong><\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-774915069\" class=\"accordion-item\">\n\t\t<a id=\"accordion-774915069-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-is-shipping-calculated?-do-you-offer-free-shipping?\" aria-expanded=\"false\" aria-controls=\"accordion-774915069-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How is shipping calculated? Do you offer free shipping?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-774915069-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-774915069-label\">\n\t\t\t\nShipping fees are calculated based on order weight and delivery address at checkout. We offer free shipping for orders above the minimum amount (please check the latest promotion banner on our homepage).<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<h3 class=\"accordion_title\"><strong>Order Tracking<\/strong><\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-365698509\" class=\"accordion-item\">\n\t\t<a id=\"accordion-365698509-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-track-my-package?\" aria-expanded=\"false\" aria-controls=\"accordion-365698509-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I track my package?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-365698509-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-365698509-label\">\n\t\t\t\nOnce your order ships, you will receive a tracking number via email. You can also log in to <strong>My Account<\/strong> to view order status and tracking information at any time.<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<h3 class=\"accordion_title\"><strong>Modifying Orders (Returns, Address Changes, Cancellations)<\/strong><\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-4048400533\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4048400533-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-return-or-exchange-an-item?\" aria-expanded=\"false\" aria-controls=\"accordion-4048400533-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I return or exchange an item?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4048400533-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4048400533-label\">\n\t\t\t\nYes. Please refer to our <a href=\"\/my\/return-notice\/\">Return &#038; Exchange Policy<\/a> for details. In short: contact our customer service via WhatsApp within 7 days of delivery, with the item unopened and in original packaging.<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<h3 class=\"accordion_title\"><strong>Other Questions<\/strong><\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-710337983\" class=\"accordion-item\">\n\t\t<a id=\"accordion-710337983-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-have-physical-stores-where-i-can-buy-catgarden-products?\" aria-expanded=\"false\" aria-controls=\"accordion-710337983-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you have physical stores where I can buy CatGarden products?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-710337983-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-710337983-label\">\n\t\t\t\nYes, please visit our <a href=\"\/my\/store\/\">Partner Stores<\/a> page to find authorized retailers near you.<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3305296597\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3305296597-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-contact-customer-service?\" aria-expanded=\"false\" aria-controls=\"accordion-3305296597-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I contact customer service?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3305296597-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3305296597-label\">\n\t\t\t\nReach us via WhatsApp or email service@catgarden-pet.com. Business hours: Monday to Friday, 1:00 PM \u2013 9:00 PM (Malaysia time).<br \/>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<\/div><\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-7170","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.catgardenhotel.com\/my\/wp-json\/wp\/v2\/pages\/7170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.catgardenhotel.com\/my\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.catgardenhotel.com\/my\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.catgardenhotel.com\/my\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.catgardenhotel.com\/my\/wp-json\/wp\/v2\/comments?post=7170"}],"version-history":[{"count":0,"href":"https:\/\/www.catgardenhotel.com\/my\/wp-json\/wp\/v2\/pages\/7170\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.catgardenhotel.com\/my\/wp-json\/wp\/v2\/media?parent=7170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}