We accept credit/debit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay via our secure Airwallex payment gateway. All transactions are encrypted and processed securely.

You earn reward points automatically with every purchase as a registered member. Points can be redeemed as discounts at checkout. Log in to your account to check your point balance anytime.

Shipping fees are calculated based on order weight and delivery address at checkout. We offer free shipping for orders above the minimum amount (please check the latest promotion banner on our homepage).

Once your order ships, you will receive a tracking number via email. You can also log in to My Account to view order status and tracking information at any time.

Yes. Please refer to our Return & Exchange Policy for details. In short: contact our customer service via WhatsApp within 7 days of delivery, with the item unopened and in original packaging.

Yes, please visit our Partner Stores page to find authorized retailers near you.

Reach us via WhatsApp or email service@catgarden-pet.com. Business hours: Monday to Friday, 1:00 PM – 9:00 PM (Malaysia time).